FAQ

We understand that pets are beloved members of your family, and we’re happy to welcome them to Adelaide Place. However, we do expect that you will take full responsibility for your pet, feeding, caring and walking him as required. Please ask about our pet policies before bringing your pet to live with you in your new home.

Yes. It wouldn’t be your home if you weren’t surrounded by your personal items. Adelaide Place retirement community suites have a kitchenette, space for a small microwave and refrigerator/freezer. Adelaide Place senior living community suites have a full kitchens, that include a full-sized refrigerator, stove and dishwasher.

You are welcome to bring your own furniture, pictures, drapes, bed linens, towels, plants and anything else that will make you feel comfortable. There is plenty of space for your personal belongings too.

All doors are secured at night, and you will have your own personal key to come and go as you please. There is professional staff in the building 24 hours a day to ensure your security. They will be available to you at all times with the push of a button, and would be pleased to check on you through the night if you have any concerns.

Absolutely. All residents at the Retirement Community will have access to our 24-hour Personal Emergency Response System and this access is available for purchase at the Senior Living Community.

Residents of the Retirement Community are able to opt out if they wish. Senior Living Community residents have full kitchens and are responsible for their own breakfast – meal packages for lunch & dinner are available for purchase.

Every suite has individual heating and cooling control so you can set the room temperature to suit your own comfort level. Adelaide Place has air conditioning throughout.

Yes, you are welcome to bring your car. Designated parking spaces will be available for licensed drivers who have their own vehicles. One space per suite is provided for a small monthly fee.

To protect your privacy and to ensure security, we do not display a directory at the front door and staff will not give out your suite or phone number. We will be happy to provide you with more information regarding our privacy policies before you move in, or upon request.

Yes. Residents of the Senior Living Community have in-suite laundry facility. For the Retirement Community, there are laundry facilities available on every floor for your use. You may also choose to have our team do your laundry on a weekly basis, giving you more time to enjoy the things you would like to do. There is a small extra charge for laundering of personal laundry.

Provided our professional team can safely care for you, you are free to access additional care services for a monthly fee. This way you can continue to live in your home at Adelaide Place where you’re comfortable. Alternatively, if you are eligible, you may wish to access the services of Home & Community Care Support Services – Central East.

Visiting hours are “anytime.” However the front doors will be secured between 8:00 p.m. and 7:00 a.m. During these hours there is a doorbell located at the front door and team members will be available to open the door when it rings in the retirement community. For visitors to the senior living community, the resident will buzz you in directly.

You may come and go as you please. For fire and safety purposes, we simply ask that residents of the retirement community sign-out when leaving and sign back in once you return. The sign-out/in book is located at the reception desk.

You are welcome to have visitors join you in the main or the family dining room and bookings are based on availability. Payments can be made at the concierge desk.

Family and friends from out of town are welcome to stay with you in your suite, for a limited amount of time. For fire and safety purposes we ask that you notify us of the arrival and departure dates of your guest.

We ask all residents to sign a lease in order to ensure everyone is aware of their rights and the standards of the community. At that time, the charges for all services will be explained and provided in writing so you are well-informed. However, you are not held to a long-term lease.  At any time, we request only thirty days notice if you wish to leave Adelaide Place for any reason.